
Kaysha Davies
Contents
Walk around enough Build-to-Rent schemes, PBSA developments, co-living spaces or residential launches, and you start to notice something.
They all look a bit… familiar.
The websites follow the same formula. The brochures blur into one. The logos are clean and minimal. The colour palettes sit somewhere between navy, beige and sage green.
Then comes the messaging.
“Community.”
“Wellness.”
“Exceptional amenities.”
“More than a place to live.”
None of those things are necessarily wrong.
The problem is, when everybody is saying the same thing, nobody sounds particularly different.
And that’s more than a creative problem.
When developments begin to look, sound and feel interchangeable, buyers and residents naturally start comparing the things that are easiest to measure instead: price, incentives, location, specification and rent.
That’s where property brands quietly lose their competitive advantage.
Because the strongest property brands aren’t just better-looking buildings.
They give people a reason to choose.
Property marketing has followed a pretty familiar formula for years.
Lead with the location. Talk about the specification. Mention the transport links. Show the gym, the rooftop terrace and the co-working space. Add some lifestyle photography, and you’re away.
Those things matter.
But in sectors like Build-to-Rent, PBSA and co-living, many of them have gone from selling points to expectations.
A gym is great. But what happens when the development next door has one too?
The same goes for communal lounges, resident events, parcel storage and flexible workspaces.
As CBRE discusses in its thinking around property brands, brand becomes increasingly important when the physical attributes of competing properties become harder to distinguish.
Features might get someone interested.
Brand gives them a reason to remember you.
And that difference starts long before anyone opens Illustrator.
A lot of property branding happens backwards.
The development is designed. The specification is agreed. The CGIs are in production. Then, somewhere towards the end, somebody asks what the logo should look like.
But before asking what should this brand look like?, there’s a much more important question:
What should this brand stand for?
‘Who is it really for?’
‘What does that audience care about?’
‘Why should they choose it over somewhere else’
‘What does the brand believe?’
‘How should people describe it after interacting with it?’
Without those answers, it’s easy to fall back on whatever the rest of the category is already doing.
We talk about this in our guide to building a brand strategy. The visual identity should be an expression of the strategy underneath it, not the strategy itself.
It’s exactly how we approached Found.
We weren’t simply creating a logo for another residential development. We were building a neighbourhood brand rooted in Red Bank’s independent culture, creative energy and sense of place.
That thinking shaped the name, personality, visual identity and wider experience.
Because if you haven’t worked out why somebody should care about your brand, making the brochure prettier probably isn’t going to fix it.
Property might involve huge financial decisions, but that doesn’t make those decisions purely rational.
People are imagining what living there will actually feel like.
👉The morning coffee run.
👉The neighbourhood.
👉The people they might meet.
👉Where they’ll work from home.
👉Where their mates will sit when they come round.
👉What their weekends might look like.
That’s why the strongest property brands do more than list what is inside the building.
They make the right audience think:
That feels like somewhere for me.
Research into the psychology of real estate branding highlights the role that emotion, trust and identity can play in the way people perceive and choose property brands.
And it makes sense.
Two developments can have very similar specifications but create completely different reactions.
One might feel energetic and social. Another calm and considered. Another rooted in its neighbourhood. Another premium and private.
That feeling is part of the product.
Your brand’s job is to make it clear.
This is particularly obvious when it comes to one of property marketing’s favourite words:
Community.
It appears everywhere.
But community isn’t created because you wrote it on page six of the brochure.
It isn’t a residents’ lounge either.
Real community comes from the experience around the property: how residents are welcomed, the events and partnerships they encounter, the way spaces are used, the communication they receive and how connected the development feels to the wider neighbourhood.
McKinsey has written about the increasing importance of brand and customer experience in residential real estate as physical amenities become more commonplace.
That’s an important shift.
It means the brand can’t stop when the campaign goes live, or somebody signs a lease.
If you promise belonging, the experience needs to deliver it.
That’s why we see community strategy and placemaking as part of building a property brand, not separate bits added on afterwards.
Brand is what you say.
Experience is whether people believe you.
Of course, the answer isn’t for every property brand to suddenly go fluorescent pink, write everything in lowercase and start acting like a drinks brand on TikTok.
Distinctiveness still needs a reason behind it.
But property does have a habit of looking sideways at the competition and slowly becoming more like it.
One operator talks about wellness. Everyone talks about wellness.
One successful development uses soft, neutral branding. Suddenly half the market is beige.
One brand talks about “more than a home”... You can probably guess what happens next.
Competitor research is important. We do plenty of it.
But the point should be to understand the market and find the space nobody else owns - not copy what appears to be working and make it 10% different.
That links closely to the Ehrenberg-Bass Institute’s work around distinctive brand assets and mental availability. Brands become easier to choose when they are easier to recognise and remember.
We’ve spoken about the same principle in Why Brand Personality Matters More Than Reach.
There’s little point getting more eyes on a brand if nobody remembers whose brand they were looking at.
Property is no different.
If you could replace your logo with a competitor’s and the rest of the campaign would still make sense, something is missing.
You can see the opportunity when you look at brands built around their own proposition rather than a property-marketing template.
With Una, the challenge was creating a recognisable Build-to-Rent brand that could appeal across different audiences without becoming generic.
Rather than only looking at what other residential operators were doing, we took inspiration from brands beyond the property category and developed a flexible identity with its own personality.
Renoa Living had a different challenge.
As a new brand entering the single-family rental market, it needed to feel established and credible while still building an identity people could recognise as its own.
Same wider industry.
Completely different businesses, audiences and ambitions.
So why should the brands look the same?
That’s the opportunity property marketers sometimes miss.
Branding isn’t about making something weird enough to stand out.
It’s about finding what is genuinely distinctive about the business and making that impossible to miss.
This is why branding shouldn’t sit at the end of a property launch as the nice-looking creative bit.
Done properly, it influences how the whole proposition is understood.
It can make a development easier to recognise. Easier to remember. Easier to explain.
It can help somebody understand who the property is for and why it is different before they’ve even stepped through the door.
And when competing schemes offer similar locations, amenities and specifications, those things matter commercially.
At co&co, our property branding work starts with the strategic stuff: the audience, proposition, competitor landscape, positioning, personality and the space the brand has an opportunity to own.
Then comes the creative
Because making something look nice is one thing…
Building something people recognise, remember and actually give a sh*t about is another.
The property sector doesn’t need another development promising premium finishes, excellent transport links and a vibrant community.
It needs more brands with an actual point of view.
Brands that know exactly who they are for.
Brands that understand what their audience cares about beyond square footage and specification.
Brands that create an experience people can connect with.
And brands that look, sound and behave like themselves rather than the development next door.
👉Price will always matter.
👉Location will always matter.
👉The product itself obviously matters.
👉But brand gives people another reason to choose.
One that is much harder for the competition to copy.
If your property brand could belong to anybody, it probably doesn’t belong strongly enough to you.
That’s where we come in.
At co&co, we build property brands from the strategy up - creating identities, campaigns and experiences designed to be recognised, remembered and chosen.
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