Engaging with customers online and offline is crucial for building brand awareness and maintaining brand loyalty. It isn’t enough for brands to just ‘sell stuff’ anymore. Brand value comes from building authentic relationships, trust and community. To really engage with customers you need to be clear on:
  • Who your customers are
  • How your customers view you
  • Who else your brand aligns with
  • What value you bring to your customer
Branded Merchandise 2

Mega marketing. It's what we do.

What can we help with?

A community strategy is a plan that incorporates online and offline activity to build an authentic, collaborative and interactive community amongst your target audience. A solid community strategy deepens brand loyalty, increases repeat business and turns your customers into brand ambassadors.

Placemaking, sometimes referred to as 'destination marketing', is the culmination of activity that turns a physical location such as a building, or geographical area into an attractive place for your customers to visit, interact and be immersed in your brand or product offering.

CRM & email marketing is a great way to stay connected and interact with your current customers. A solid CRM strategy is only as good as the systems you have in place to record data about your customers, which in turn will allow you to be more targeted and personalised in your communications to them.

As part of our merchandise & procurement service, we are able to source high-quality, sustainable products that bring your brand to life. From customer gifting, to PR packs, items for your office or employee reward packs, we can handle the sourcing, creative and distribution of it all for you.

A brand collaboration is a partnership between your brand and another brand or individual, that has a similar audience demographic or following to you. Brand collaborations are a great way to raise awareness for new brands, as well as growing the audience for an established brand, or aligning your values and philosophies with brands that your customers and target audience hold in high esteem.

Our approach

If you aren't measuring, you aren't marketing. You're gambling.

We build around your commercial objectives. No matter how big or small the project, we create a full plan explaining what we will do, how we will do it, and how we will report on, and measure success. You are never on your own, with a dedicated team member working alongside you every step of the way.
Sophie Office
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With all the agencies, in all the world

Why trust us with your
Engagement Strategy?


We've done it before

We have created ROI driven engagement strategies for some of the UK’s biggest customer centric brands

We can manage everything 

From space activations, to asset creation and gifting, we do it all. Let us spin the plates and handle all the delivery and logistics

We're pals with big brands

Our little black book of contacts across high-end, cult and iconic local, national and international brands is second to none

In the words of Beyoncé


Community strategy is the process of building a following, loyalty and interactions with your customers. Achieved via a mix of online and offline activity, a strong community strategy allows brands to turn customers into ambassadors and raise awareness. The offline activity within a community strategy also allows for authentic user-generated content to be produced by current customers, which in turn brands can use to promote their products and services to new customers.

Our black book of contacts is second to none, whether you are looking to collaborate with high-end international brands, or small, local brands, we have got you covered. We ensure every brand collaboration aligns with you and your customers. From luxury brands like Selfridges, Harvey Nichols, Fenty, La Mer, Tom Ford, to independent, indie brands - if there is someone you want to work with, we can make it happen.

Yes. We are able to source branded merchandise that not only looks great, but is in line with your brand values. From sustainable products to personalised luxury gifting, we can make it happen. As well as sourcing, we are also able to handle all of the delivery and distribution for you.

There is no fixed price for the events we produce. Depending on what you are looking to do, we can provide a rough estimate for what you need to budget, or if you let us know what you have to spend on an event, we can tailor something to you.

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